“Ninety-three percent of our communication comes from body language.” – Rick Chillot
Back in the 1970s and 1980s, pioneering professor Albert Mehrabian conducted research that would forever change the way we look at interpersonal communication. He discovered that we overwhelmingly deduce our feelings, attitudes, and beliefs about what someone says not by the words spoken but by body language and tone of voice.
His research showed that we convey a puny seven percent of our attitudes and beliefs through the actual words we speak. The rest–a whopping 93 percent–comes from our tone of voice (38 percent) and our facial expressions (55 percent).
(This excerpt from The Power Of Touch by Rick Chillot was originally posted on psychologytoday.com on April 22, 2010. To view it in its entirety please click on the link below.)